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1) Booking is not known at the ferry or shortsea terminal: Check or have checked whether the booking number is correct. Booking number not correct? Use Portbase to have the pre-notification of the customs documents at the terminal corrected. Booking number correct? Contact Portbase via servicedesk@portbase.com. 2) No customs declaration has been submitted to Customs: […]
Connection costs are charged because a number of steps must be completed in order to make use of the ‘digital border’ of Portbase. Portbase is a cost-effective organisation. The connection costs are € 249.50 per service.
If you prenotify to the ferry terminal in Portbase, the first 4 positions (SCAC code) of the booking number make sure that the notification is sent to the correct ferry operator. Read the full explanation for export and import at Portbase Support.
Europeanshippers.eu – No customs document? No digital pre-registration at the ferry terminal? Then no crossing! Due to Brexit there will be customs formalities in freight traffic with the United Kingdom, effective from 1 January 2021. This has major consequences when you visit the Dutch ferry terminals. Without having a digital pre-registered customs document in Portbase you […]