ufaqWhy am I not granted access to the terminal and how can I fix this?
1) Booking is not known at the ferry or shortsea terminal: Check or have checked whether the booking number is correct. Booking number not correct? Use Portbase to have the pre-notification of the customs documents at the terminal corrected. Booking number correct? Contact Portbase via servicedesk@portbase.com. 2) No customs declaration has been submitted to Customs: […]