Why am I not granted access to the terminal and how can I fix this?

1) Booking is not known at the ferry or shortsea terminal:

• Check or have checked whether the booking number is correct.
  • Booking number not correct? Use Portbase to have the pre-notification of the customs documents at the terminal corrected.
  • Booking number correct? Contact Portbase via servicedesk@portbase.com.

2) No customs declaration has been submitted to Customs:

• Have a customs declaration filed with Customs.
• Next, have the customs documents electronically pre-notified at the terminal via Portbase.

3) The customs documents have not been (correctly) pre-notified at the terminal via Portbase:

• Have the customs documents pre-notified electronically at the terminal via Portbase.

4) You do not have a valid proof of identity:

• Contact the consulate or embassy of your own country.