The Dutch shortsea and ferry terminals request that you always verify whether the customs documents accompanying the cargo have been pre-notified at the terminal before your driver starts his trip. If your client has not correctly pre-notified the customs documents, you will not be granted access to the terminal and you will not receive the cargo. If that is the case, your driver will be referred to one of the temporary parking locations in the port area. In consultation with you or with your client, he can still properly arrange the customs formalities here.
You use Portbase to verify the presence of customs documents in advance:
For import (cargo from the United Kingdom to the Netherlands): service Import Status
This new, free service offers you real-time insight into the customs status of incoming cargo at shortsea and ferry terminals. You can immediately see whether the required customs obligations have been met. Customs might want to inspect the cargo as well. Only if both are in order – are ‘green’ – will you be welcome at the shortsea or ferry terminal. In all other cases, you will not be granted access. If this is the case, there is no point in still dispatching your driver to the terminal.
Costs and registration Import Status
Import Status is a free service which is web-based.
For export (cargo from the Netherlands to the United Kingdom): service Track & Trace Export
By means of this existing service, you check whether the customs documents accompanying the cargo are known at the shortsea or ferry terminal prior to the driver’s departure. Without correctly pre-notified customs documents your driver will not be granted access to the terminal.
Costs and registration Track & Trace Export
Track & Trace Export is part of Notification Export Documentation and is a web-based service. There is a one-off connection fee for the usage of Notification Export Documentation. The day-to-day use – including Track & Trace Export – is free of charge.